LK
Lavern K

1 reviews | Active since Sept 2023

23 Sept 2023, 08:28

The most useless service

My husband went under debt review with Debt Busters in 2021 and was unable to reach them after the third payment/month. He has then not paid Debt Busters due to being unable to make contact. It is now 2023 and I was told that they will not lift the Debt review flag on our names. I am no longer with my husband and cannot move on with life by renting my own place because of this or even buying a car.

I have been told we cannot even rejoin for protection and assistance because Debt Buster has terminated our service. If you have terminated your servirs then give us the rights and choice to terminate from you as Debt Busters. This whole situation should be terminated and the debt review flag lifted from my name as you are of no service to me nor am I to you! You are negatively affecting my livelihood and I am willing to take this matter further if you do not remove the flag from my name!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Sept 2023, 15:34
Official
Dear Lavern K,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.