THE MOST HORRIBLE SERVICE

The service is the most horrible that I have ever received from any FSP ,there is zero integrity and they do not keep they end of the bargain. I joined debtbuster in towards the end of June 2022 and I spoke to Simon Martin's who spoke so nicely and professionally .He explained to me that all my debt will be put on hold and they will negotiate with all the service providers inorder to reduce interest rates ,to try and reduce installments to make it more affordable for me .My normal debit orders where taking approximately 10 000 every month and he said he can save me about 5000 .He said for the month of July and August debtbusters will deduct 5000 in July and 5000 in August and in that time I will be on debt rehab,MEANING THEY ADMIN SERVICES ARE 10000 they will be negotiating with all the service providers and than as from September they will have agreements in place and will continue deducting and distributing amounts to all the service providers based on the agreements. DEBTBUSTER has been deducting 5000 every month ,starting the 25 July 2022 .In September Absa who I have a car finance with sent me a letter of demand that I shortpaid they account therefore they coming to collect my car .I emmediately contacted debtbuster and requested for assistance and I was told they will log a call which will take 5-10 working days .I sent Simon an email and he did not respond as he promised he would when I was joining. Absa came to my house to collect the car 4 weeks later. I notified debtbuster and I was told they are investigating. From 25 September up until 28 December I have not received any feedback and I have called numerous times and everytime I feel like none of the agents understand the stress I am under and no one has an answer. The 28th of December after numerous calls and emails ,debtbuster sends me an email saying that Absa was shortpaid due to the fees for admin purposes and for the month of July instead of 2100 ,Absa only received 1100 and Absa apparently removed me from debt review in October according to they email but i received a letter of demand in September sso they advise that I must contact Absa or go to the branch and pay the areas and then send a proof of payment so that they can request for a reinstatement. I HAVE NEVER EXPERIENCED SUCH BULL IN MY LIFE .I WAS INDEBTED ,BUT I WAS PAYING EVERY CREDITOR ON TIME AND HAVE NEVER MISSED A PAYMENT.DEBTBUSTER STOPPED MY CREDITORS FROM DEBITING ME .NUMBER 2 THEY DEDUCTED 5000 EVERY MONTH AS FROM THE 25 JULY AND I HAVE NEVER MISSED A PAYMENT. THE AGREEMENT WAS MADE BETWEEN THEM AND ABSA ,THEY SHORTPAID BUT NOW IT IS MY FAULT AND I MUST GO IN THE BANK TO MAKE A PAYMENT. WHAT IS THEY PURPOSE. IF I WENT INTO DEBTCOUNSELING WITH A HOUSE I WOULD BE HOMELESS .THEY DO NOT PROTECT YOU FROM YOUR CREDITORS. THEY TRAP YOU INTO THEY DEBTREVIEW PROCESS KNOWING IT IS DIFFICULT TO GET OUT ,THEY NEVER HAVE ANSWERS AND ARE ALWAYS LOGGING CALLS WHEN YOU NEED ASSISTANCE.NOTHING THEY PROMISE HAPPENS AS THEY SAY .I AM STUCK IN A FINANCIAL BIND WHERE ABSA WANTS TO TAKE THE CAR AND I AM BIENG BLAMED BY THE SAME FSP WHO STOPPED DEBITORDERS AND DEBITED THEMSELVES TO DISTRIBUTE BUT NOW I MUST PAY AREARS. ABSA SAYS I AM IN AREARS OF 4660 .I QUERIES THIS THE 25TH SEPTEMBER NOW IN DECEMBER THEY TURN AROUND AND TELL ME TO GO TO ABSA.I WOULD NEVER ADVISE ANYONE TO PUT THEMSELVES IN SUCH DISTRESS. I AM SO ANGRY, I CANNOT EVEN THINK STRAIGHT