MS
Mike S

1 reviews | Active since Oct 2020

12 Sept 2022, 15:22

Terrifying service

Date busters a company that never gets back to you You can phone them you are on hold for 20 minutes if you are lucky you request to speak to a manager that manager will never phone you back you get told your queries being resolved you hear nothing from them 3 weeks later you are still phoning to resolve an issue I think it is appalling the service that you get from them empty promises are made and the managers are always in meetings you will never hear from their managers you can leave as many messages as you like it's just empty promises and I wish I'd never gone with this company if the rating was available of a 3/4 star that is what I would give them cause they don't even deserve one star I have been handed over to a legal with absa because of debt Buster's in competence

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Replies (1)
DebtBusters SA
DebtBusters SA's reply12 Sept 2022, 15:25
Official
 Dear Mike S

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters