Terrible Service - No Feedback - Lack of ANY service delivery!!!!!!!!!!

Between DebtBusters SA and FNB no one seems to know what my balances is. I have started with DB in 2014, my rehabilitation should reach its end according to them by March 2020. When I asked that I wanted to settle my accounts earlier - DB realized that FNB never restructured my accounts according to the court order. Since middle August 2019 till now - NO ONE CAN TELL ME WHAT MY ACCOUNT BALANCES IS!!!! In fact, they did pick up that some of my accounts was already paid up MONTHS ago - but only now upon asking FNB found that out. EVERY single time I receive some sort of feedback its ALWAYS says... We have escalated the case. They have been escalating for 3 months and NOTHING has happend. Its so very very frustrating as I want to clear my name and between FNB and DebtBusters they are denying my the opportunity!