Terrible Service!!

Ticket # *** - Terrible Service and overall lack of care!!

I cannot believe that a company that claims to be the 'Best' in South Africa cannot bother to answer their phones or even provide feedback when using the online 'contact us' portal. I have spent the last 4 days being told 'Please wait while we transfer your call' - literally 1hr of total call time listening to elevator music and a voice recording with no 'human' element at all.

After being a client for almost 4 years and not missing one payment I am not receiving the service that I am being charged for. I have had to take matters into my own hands and contact all the necessary service providers (Hypen PDA and Standard Bank) to receive the feedback required.

I am at the point now where I want to speak to a Senior Manager who can answer my questions (which is part of your mandate) but trying to contact this company is proving incredibly frustrating, time consuming and expensive.

DebtBusters SA - get hold of me!