Terrible Service

I have been sending emails for the past 3 weeks to Debt Busters requesting my clearance letter seeing that I have now fulfilled all my obligation by settling all accounts under my name.

A person by the name of Mila (Debt Busters) responds to me and advises that FNB still has an outstanding amount. I then made a phone call to FNB to enquire about this and they advised that I have settled my Wesbank account (the only one by the way) and will send through the settlement letter. Which they did. SO clearly Debt Busters whom I pay every month did not follow this up properly.

To this day or two weeks later, I have not received a response from Debt Busters on my clearance letter. Today I phoned their offices and requested to speak to Mila, Sipho, and their manager Achmat Kassiul. None of them were available...

The receptionist (Pheko) said he will get Mila to come back to me, unsure what would make her come back to me now as she has failed to services me properly for the past weeks.

Further to this, I then had additional debit done by then this month of R3500.00 after all my account had been settled and advised them accordingly. what will happen next is me battling to get this money refunded due to their own fault.