bM
boitumelo M
1 reviews | Active since Jul 2016
22 Sept 2023, 08:50
Terrible service and no integrity!
Started my debt review in 2018 and have never missed a payment. My normal deduction was about R11 000 and in July 2023 it went down to about R10000 and was told my last payment was Aug23 and they debited R683. I followed up to get the clearance certificate and surprisingly i now have to go back to R11 000 payments till Dec23 because some accounts ran out of balance and fell off your payment plan. How is this possible? Why did they say R683 was the last payment? Ive asked for telephone recording for Jul Aug Sept 23 to prove my case. Zero from them?I have paid for just over 5 yrs and today i am told i must pay for another 4 months?
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DebtBusters SA's replyOfficial
22 Sept 2023, 08:52Dear Boitumelo M,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply22 Sept 2023, 08:52
Official
Dear Boitumelo M,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.