1 reviews | Active since Nov 2016
Terrible Service and Feedback on last leg of the journey
<p>I am utterly disappointed in the service that Debt Busters has been giving me. I contacted DB to let them know that I would like settlement amounts so that I can clear my debt. It was a complete back and forth, information came to me in drips and drabs. One creditor they could not get hold of, wrong information was passed down, and every time I sent an email, I was told the ticket was resolved yet nothing has been resolved. Until this day, two months down the line, I am still waiting on a settlement amount. </p>
Dear Khayelihle,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear Khayelihle,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Standard response that does not tackle individual customer needs, and I am still waiting........
Standard response that does not tackle individual customer needs, and I am still waiting........
Dear Ms Ndlovu
We investigated the matter and understand that you have been dealing directly with Chante, the issue you are experiencing is with Blue Finance Finance and resolution of your enquiry is depended on the turn around times of this credit provider.
We further confirm you have been kept updated however the relationship manager will do a follow up call again today in order to manage your expectations.
Kind Regards
Debtbusters
Dear Ms Ndlovu
We investigated the matter and understand that you have been dealing directly with Chante, the issue you are experiencing is with Blue Finance Finance and resolution of your enquiry is depended on the turn around times of this credit provider.
We further confirm you have been kept updated however the relationship manager will do a follow up call again today in order to manage your expectations.
Kind Regards
Debtbusters