Terrible Service and

Debt Busters is full of promises when you are signing up , what was meant to be a seamless process has become exhausting. They were meant to notify my creditors but they failed to do that now I'm being double debited and when I made them aware of this they said the matter would be resolved in 5 working days which didn't happen. Its the second month now and the same thing happened and I'm still running around after them seeking for my refund. The consultant has no sense of wanting to assist , she hardly responds to my emails I had to escalate the matter. They give the same generic response that they will call you back and they never do. I'll be escalating the matter to the Financial Ombudsman because clearly they have no regard for their clients.