lC
liesl C
1 reviews | Active since Oct 2014
06 Dec 2023, 15:31
TERRIBLE SERVICE
customer service is very bad. don't call when they say they will call. service centre never helpful. they send communication without a reason or assitance to understand what it means/ needed
Helpful (0)
Replies (4)0
Replies (4)
DebtBusters SA's replyOfficial
06 Dec 2023, 15:40Dear Liesl,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply06 Dec 2023, 15:40
Official
Dear Liesl,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
lC
liesl C's updateReviewer Update
06 Dec 2023, 15:53bla bls bla
lC
liesl C's update06 Dec 2023, 15:53
Reviewer Update
bla bls bla
lC
liesl C's updateReviewer Update
07 Dec 2023, 10:27debtbusters refuse to uphold the POPI ACT, (Azraa) consultant advised other clients have not mentioned it and therefore they don't adjust their processes to adhere too and respect clients rights
lC
liesl C's update07 Dec 2023, 10:27
Reviewer Update
debtbusters refuse to uphold the POPI ACT, (Azraa) consultant advised other clients have not mentioned it and therefore they don't adjust their processes to adhere too and respect clients rights
lC
liesl C's updateReviewer Update
08 Dec 2023, 13:23this is the response i received after the hellopeter review: Kindly be advised that I investigated your complaint and the reason why the consultant sent your matter to the insurance department and issued the form 17.3 was because you were retrenched and your email stated that you are looking for a way forward.
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in essence they just do without your consent or discussing your options. investigated but don't really offer all options available to you.(settlement) does read like debtbisters don't want to assist you to manage your finances, they'd rather have you be dependent on then so that your scenario benefits them
************
in essence they just do without your consent or discussing your options. investigated but don't really offer all options available to you.(settlement) does read like debtbisters don't want to assist you to manage your finances, they'd rather have you be dependent on then so that your scenario benefits them
lC
liesl C's update08 Dec 2023, 13:23
Reviewer Update
this is the response i received after the hellopeter review: Kindly be advised that I investigated your complaint and the reason why the consultant sent your matter to the insurance department and issued the form 17.3 was because you were retrenched and your email stated that you are looking for a way forward.
************
in essence they just do without your consent or discussing your options. investigated but don't really offer all options available to you.(settlement) does read like debtbisters don't want to assist you to manage your finances, they'd rather have you be dependent on then so that your scenario benefits them
************
in essence they just do without your consent or discussing your options. investigated but don't really offer all options available to you.(settlement) does read like debtbisters don't want to assist you to manage your finances, they'd rather have you be dependent on then so that your scenario benefits them