Terrible Service

Its very frustrating dealing with Debtbusters. Calls and emails are left unanswered.I queried my debt review in August 2019, as 22 extra months was added to my review without informing me. I dealt with a Paul, whose standard response to my emails were that he was following up with Wesbank. After getting no response from him, my ticket was closed. During this time I also discovered that an insurance policy was added to my Wesbank account without my knowledge or consent. I was informed by Wesbank the instruction to add the policy came from Debtbusters. Eventually after several emails, Wesbank stopped the policy in October 2019. When I inquired several times from Debtbusters if my account balance will be adjusted I am met with the same response, We will follow up with Wesbank. I dealt with two more consultants, who where not much help either. The latest consultant is Mhlengi Guliwe. Furthermore, I have been trying to get an update on my Wesbank balance. Standard response, we will get back to you. three days later, I am still waiting on any feedback.