Terrible Service

Have received terrible service, First they had listed all my providers as paid up when i still owed money, which i had settle and obtained my own paid up letters from each creditor, i had to go into each creditor store for them to notify the credit bureau the accounts were paid up and closed, I even emailed copies of the paid up letters to Debt Busters, I call every day leaving messages for the person handling my query, yet no-one gets back to you, i have requested a clearance certificate telepathically, and via email numerous time, my emails are never rep**** to and when calling the person dealing with my claim is never available always in a meeting or has left the company and its been handed over to someone els. Its been 3 months and im still awaiting a clearance Certificate.