Terrible service

Let me start by saying that I once received great service from Debt bushers until the day I had decided to start settling my debts.

My complaint is as follows I called Debtbusters enquiring of their service to help me acquire settlement amounts from my debtors, however I was met (telephonically) with a consultant that inquired ‘how much do I have to settle?’ which is *********! After telling her that the amount was not relevant, she informed me that a consultant will be in touch, which never happened. Which was when I took matters into my own hands and I called my debtors and arranged settlement amounts. I attempted to settle two another accounts and Thanks to Debtbusters, I had to wait for them solve an arrear enquiry which incurred during my debt review(WHICH SHOULD HAVE NEVER HAPPENED IN THE FIRST PLACE).

They eventually did get me a settlement amount for one of these as the other was emailed to me, (which I enquired for) these accounts AND and the rest which was paid in full and the proof of payment sent to DebtBusters. Last month (October) I had a debt order of the settlement amounts for the same queries go off. I contacted DebtBusters several times with the promise of consultants getting back to me to no avail until one of them emailed me. Now here's the funny and frustrating thing. It's been almost two months since the money left my account and 3 since I've been debt free and I'm still paying for service fees and not receiving a service!!! And I still have not received My money back. The consultant said that they need to to get paid up letters from these debtors and since then I received just 1 correspondence once Debtbusters dated 23November2017.

I am one who gives people the benefit of the doubt but Debtbusters has left a bad taste in my mouth with regards to their customer service. I feel really bad for people for do not understand and who are taken advantage off. I just want to be out of the debt review and I want my money back! Why should I be paying for a service not rendered and how long will I be paying until they get there act together.?