AJ
Arlene J
1 reviews | Active since Feb 2015
15 Sept 2020, 12:55
Terrible customer service, unprofessional in every manner.
I emailed Debtbusters on 7th Sept with my query and various follow up requests, a phone call and via the Smartcents chat channel for which I keep receiving an acknowledgement ticket but it's more than a week now and I have yet to receive a response from them. They are simply ignoring my query and via the phone call they "conveniently" couldn't hear me. This is plain down lousy customer service. Their clients are not important to them.
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DebtBusters SA's replyOfficial
15 Sept 2020, 13:01 Dear Arlene
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
DebtBusters SA's reply15 Sept 2020, 13:01
Official
Dear Arlene
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters
Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kind Regards
DebtBusters