TERRIBLE CUSTOMER SERVICE

Whilst the service amd debt relief they offer os fantastic when you need it the most, their customer service is beyond dismal. Almost / approximately 2 months ago i called to say i would no longer be making use of them to pay my debt - but instead paying my creditors directly. The consultant explained the pros and cons and at the conclusion of the call, it was decided I would cease making use of their services. I was told to put it all in writing - which I did immediately on ending the call. Fast forward to today. After COUNTLESS emails - mostly with no response whatsoever - my request has NOT been actioned. I send email after email and get no assistance at all.