Terrible company

Absolutely horrible service from this company, I have been with them for 3 years now and i have has nonstop issues with payment dates and spam calls. Now that i am almost at the finish line they are *****ing me one last time. On the 23rd of August i asked for a settlement quotation to finish my last outstanding account. They first tried to debit my account on the 28th when they know and i have told them on multiple occasions i get paid the last day of the month which was monday the 31st. So when they tried to debit my account twice i got 2 charges on my bank for their incompetence. Now that i have fully paid my accound and have waited for 2 weeks to get feedback on my clearance certificate, I am told i still have an outstanding amount to pay! WHAT WAS THE PURPOSE OF THE SETTLEMENT QUOTATION IF I STILL OWE YOU MONEY! I have been trying to call to speak to someone to sort it out because i see on my statement that they took R500 for their "aftercare" fees. Usually those are only R60. I have not been able to speak to someone to resolve my issue. They have to forward a request to a client relations official or some *** and they will get back to me in 3-5 days... Always a wait with these people they cant get anything done in a timely fashion. So glad im almost done, and for anyone looking for a debt review agency, this is not the one. I would rather drown in my previous debts i had than deal with them.