Suspension of Services

I have missed some payments due to COVID 19 and havve reported this to you guys and had sent a letter from my employer. I received an email stating that you will be suspending your services should you not hear from me in 10 days. I then called in and was told I should send through an affidavit explaining the missed payment which I did and it was confirmed that all is ok. I then received a call from one of your consultations tto make an arrangement which I did and made a payment according to the agreement we had. To my surprise I got an email that was sent out to all the companies I owed stating that you are no longer representing me. I enquired about this Rene said its as per Sipho's note. I have paid ypi what do I do now? I have honored my arrangement but this is what I get? The communication between the consultants is none existance and we the customers must suffer due to this. Please advise on a way forward with this