MG
Mandie G
1 reviews | Active since Dec 2019
13 Jul 2022, 10:49
Super Poor Service and Communication - Debtbusters SA
I have settled my last installment way before the last payment was due. I was told by various agents that I will have my clearance certificate and my credit status updated with 4 to 6 weeks. Since my last payment in April this year and almost daily emails to Debtbusters SA I still dont have my clearance certificate nor has my credit status been updated. I have reached the point now where I am going to report them to the ombudsman. there is just no effort made to communicate and when you phone you hold one for so long and when you mail you are lucky to get any form of response. Very quick to accept final settlements but the service there after is terrible. Will never recommend Debtbusters to anyone ever again.
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Replies (3)0
Replies (3)
DebtBusters SA's replyOfficial
13 Jul 2022, 11:01Dear Mandi G,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply13 Jul 2022, 11:01
Official
Dear Mandi G,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
MG
Mandie G's updateReviewer Update
13 Jul 2022, 11:54just as I thought - just another automated message that means nothing.
the dedicated specialist that phoned me had no answers except telling me to wait. still waiting for the so called email I would have received. still not received. Maybe my complaint to the ombudsman will have more luck. I am so disappointed - I have never missed one payment to you and this is how you treat your customers. it is pathetic - i bet you I will get another automated email
the dedicated specialist that phoned me had no answers except telling me to wait. still waiting for the so called email I would have received. still not received. Maybe my complaint to the ombudsman will have more luck. I am so disappointed - I have never missed one payment to you and this is how you treat your customers. it is pathetic - i bet you I will get another automated email
MG
Mandie G's update13 Jul 2022, 11:54
Reviewer Update
just as I thought - just another automated message that means nothing.
the dedicated specialist that phoned me had no answers except telling me to wait. still waiting for the so called email I would have received. still not received. Maybe my complaint to the ombudsman will have more luck. I am so disappointed - I have never missed one payment to you and this is how you treat your customers. it is pathetic - i bet you I will get another automated email
the dedicated specialist that phoned me had no answers except telling me to wait. still waiting for the so called email I would have received. still not received. Maybe my complaint to the ombudsman will have more luck. I am so disappointed - I have never missed one payment to you and this is how you treat your customers. it is pathetic - i bet you I will get another automated email
DebtBusters SA's replyOfficial
13 Jul 2022, 20:32Dear Mandie G,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply13 Jul 2022, 20:32
Official
Dear Mandie G,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters