TP
Thamowa P
1 reviews | Active since Apr 2019
27 Oct 2025, 12:55
Subject: Follow-Up on Refund from Debbuster
Subject: Follow-Up on Refund from Debbuster
Dear Hello Peter
Please note that Debbuster debited my account even though I had completed my 5-year payment term on 15 October 2025. They acknowledged the error and assured me that the refund would be processed within three days. Last week Friday, I was advised to check today, 27 October, but when I called this morning, I was told to check again on Friday. It feels as though I am being sent from one person to another instead of receiving the refund as promised. Kindly assist in ensuring that this matter is resolved urgently and that the refund is processed without further delay.
Kind regards, Baatseba Phuthi
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DebtBusters SA's replyOfficial
27 Oct 2025, 14:22Dear Baatseba,
Thank you for reaching out to us regarding your recent experience. We sincerely apologise for any inconvenience you have encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team
DebtBusters SA's reply27 Oct 2025, 14:22
Official
Dear Baatseba,
Thank you for reaching out to us regarding your recent experience. We sincerely apologise for any inconvenience you have encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team