GM
Giyani M

1 reviews | Active since Jan 2021

10 Mar 2022, 09:14

Stuck in debt review over prescribed debt after settling 80% of debt

I went into debt review 5 years ago and I canceled the services as I realized that most of the payments were going to IDM or affiliates and not to the creditors.. Fast forward 5 years later, I have settled 90% of the debt in my own capacity. I make 3 times what I made when I entered, and the remaining debt has prescribed but I have the funds to settle these in full but debt busters refuses to remove my debt review listing on the basis that I don't have paid up letters for the prescribed debt. I asked them to reach out to the creditors to confirm this and they are refusing to do so as I'm no longer paying them for the debt review. So I'm basically stuck in debt review limbo

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Replies (1)
DebtBusters SA
DebtBusters SA's reply10 Mar 2022, 09:16
Official
Dear Giyani M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.