1 reviews | Active since Jan 2017

08 Jan 2024, 12:12

Struggling to get clearance letter

I have paid up all the accounts and even gave all the paid up letters for the accounts. I got an email saying Congratulations! you are now debt free and they will communicate that I have received a clearance letter. I have been requesting this clearance letter because I never got it. I am being phoned and when I pick up nothing happens and then I send an email requesting this letter, still nothing happens.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply08 Jan 2024, 13:38
Official
Dear Teliza L,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.