NM
Nhlakanipho M

1 reviews | Active since Mar 2021

12 Apr 2024, 08:01

Stop Boosting numbers by Inconveniencing people

I have never been so inconvenienced like this. So I booked a car with Hertz on the 8th, they checked my score and it was 700 on the TransUnion system. When I went to collect the car on the 5th April, I was informed that I am under Debt Review. This did not make sense because I do not even have Loans so I went to a different rental company and they told me the same thing.

I had to call TransUnion directly and they confirmed this information, and recommended that I go to NCR If I have no information about the Debt review status. So on the 10th April I went to NCR, they checked and confirmed that Debt Busters placed me under Debt review on the 21st. When we checked on the DHS system, things did not make sense. According to the system, I app**** for Debt review on the 21st March at 11:04:51 and a Debt assessment was done at the same time 11:04:56 and it was determined that I am Over-indebted. At 11:05:01 They did a formal Debt restructuring and at 11:05:07 They got a court order.

This just proved that someone there was running a **** to boost their numbers because there is no way that someone can apply for Debt review, get an assessment and a court order in less than a minute.

When we called them, they acted like the department that was responsible for this stupid and inconvenient error was not answering their phone. We waited with NCR for an Hour and ended up terminating the call. I called Debt Busters again after 15 minutes and the lady who answered said she couldn't see anything anymore. I told the gentlemen at NCR and he checked on the DHS system and they had removed it. When they removed it, they don't even mention that it was a system error, they make it seem like all the structured Debts were paid. How can you go under Debt review and have all debts paid in less than a month.

I cannot believe that I have to wait for 7 - 14 working days to have my credit record updated by the credit bureaus, because I need to rent another car on the 17th which is in 5 days.

I would never recommend Debt Busters to anyone and they deserve 0 on their rating.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply12 Apr 2024, 08:27
Official
Dear Nhlakanipho M,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.