Stinking Service

Debtbusts deseves zero stars. Firstly when i signed up, i felt like i was pushed into paying the very high amount that i am paying. Because the court order was finalised, i was told we cant do anything because i agreed to the amounts. Yes i did agree but i was pushed because apparently if i could not pay the amound they wanted, then i could not be placed under debt review. Then every single time you call, people who answer the phone can never assist you and they also dont have basic manners like they dont know how to say please and thank you and they just put the phone down without even daying bye. Also most of the staff mumble and speak so you can never understand what they are saying. And the staff are very rude and pushy, i regret joining this company as the service is **********. The staff are actually chasing me away as a customer, because they dont know what they doing, together with having no basic telephone etiquette or basic manners. When people answer the phone, they need to be WELL SPOKEN so that customers can communicate with them. But almost every single person i spoke to cannot communicate professionally at all. And then every time i send an email, theres no response. I want to take my business elsewhere, i hate using debtbusters, im only paying but getting no service and when i did get service it was bad service. Also there is so much confusion there that you guys can never get anything right the 1st time. Absolutely pathetic service. Im actualy traumatised by the service levels. Im looking into moving my account to a more profession debt councillor because people at debt busters cannot service me on a professional level. I dont want 3rd grade service, im payong a lot of money every month. Also i want to know why i must pay so much for my monthy rehab fee and debt busters needs to fix this and lower the premium. I told the guy i could not afford it but he insisted i cant join if i dont pay that amount. But other people are paying far less and earning way more than me. So i want this investigated before i inform the NCR. Also when you call to speak to a manger, they will never put you through. Just shows how stubborn, and pushy the staff are. Maybe consider hiring good quality staff who are trained to work with people. Because the staff there need serious training. And who is the manager there is not doing their job. Because that place is an example of nightmare customer service