Still waiting on refunded for 2 months! Poor Service

My ABSA credit card has a credit balance. This was due to Hypen not checking balances and over paying creditors. This is as a result of a mistake on Debtbusetrs / Hyphen. I informed my Debt Review agents on the 4th of March already about this and requested a refund from ABSA. On the 16th of March I was told this "I have sent a refund request to ABSA for the funds to be refunded to your bank account. Kindly note that the turnaround time can be up to 14 business days."

To date I have still not received my refund. When I call ABSA then they inform me that the request for a refund was only loaded on the system on the 24th of April and it should take 3 to 5 business days for the refund to reflect. Today is the 8th business day and I have not yet received my refund. Never mind that I was told on the 16th of March by my Debtbusters Agent that my refund request was sent to ABSA.

When will I be receiving my refund? Nothing has been processed yet. This is unacceptable.

I have to spend so much money calling your call center and when I eventually get through then I get told the person assigned to my case is busy and will call me back. The person never calls me back!!!! I am really so frustrated with this entire process. It is 2 MONTHS since I logged this refund request and I have received nothing yet.

It's a "no" from me when it comes to service from Debt Busters.

Michelle