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Charlotte E

1 reviews | Active since Jun 2012

25 Jan 2022, 11:37

STAY CLEAR FROM DEBTBUSTERS!!

Very quick to assist, but when it comes to the end. Disaster master. Paid of mine as well as my husband on the 17th of December 2021. Still not finalized and to top it all they have the nerve to give Hyphen instruction again to take the debit order. Don't think you can get hold of any senior management (sure they hiding) Phoning is such a waste of time you very seldom get anywhere sure I have spend almost a day on the whole from 17th of December.

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Replies (6)
DebtBusters SA
DebtBusters SA's reply25 Jan 2022, 12:55
Official
 Dear  Charlotte E 
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 
CE
Charlotte E's update25 Jan 2022, 14:59
Reviewer Update
Ellen from Settlement department expect us to wait 7 days to fix her errors. Unacceptable. You deducted money **********ly and without out our permission. Ellen and her manager Anita should be taken to tasks to work on the matter ASAP
Still waiting for further responses

DebtBusters SA
DebtBusters SA's reply25 Jan 2022, 15:45
Official
Dear Charlotte E, 
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 
CE
Charlotte E's update02 Feb 2022, 09:35
Reviewer Update
Today it is a week later and my husband is still waiting for Clearance, payments was made thank you. Going on the 7th week after payment was made
CE
Charlotte E's update07 Feb 2022, 08:30
Reviewer Update
Going on the 8th week after making payment getting no respondence no paid up letters as yet. When will this be finalized.
CE
Charlotte E's update23 Feb 2022, 16:05
Reviewer Update
Just a heads-up it is the 23rd February 2022 and we still waiting for DebtBusters to finalize my husband Clearance and paid up letters. This is not dragging from the 17th of December since we made payment.