jJ
jetenr J

1 reviews | Active since Sept 2016

30 Sept 2021, 09:42

Stay away from Debt Busters, they don't know how to handle your Debt

Debt Busters is the worst Debt Review company to handle your Debt. Please stay away from them. I have been with them for the past 4 years and it was the worst experience. I constantly had issues with them and sent emails. 50% of the time they don't even respond. You gave to call them and spend hours on hold till you get a response and the responses itself does not answer your questions. I have been paying off all my debt over the past 2 months and I have finally paid off every account except my bond. But the same premium went off and I did notify them not to debit my account for the whole amount as this money will be overpaying my creditors. Debt Busters did not listen to that and they have not debited my account for the entire amount. Most of my accounts have been closed so I am still waiting for an answer from Debt Busters. They have made a promise to contact me which they have not, they requested me to send an email which I did and there's no response and I have tried to contact them via phone and I either be put on hold for hours or get pushed from 1 department to another. These guys should never be operating or should never handle people's Debt. Stay away from them!!!!

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Replies (3)
DebtBusters SA
DebtBusters SA's reply30 Sept 2021, 09:49
Official
Dear Jeten R

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters
DebtBusters SA
DebtBusters SA's reply30 Sept 2021, 09:51
Official
 Dear Jeten R

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 
jJ
jetenr J's update01 Oct 2021, 07:13
Reviewer Update
Just to let everybody aware, Debt Busters has yet to contact me. As usual, the reply is automated and nobody at Debt Busters takes their clients seriously. All they do is take your money and forget about their clients. I contacted Debt Busters again via telephone, was on hold for 20 minutes and then left a message for a Client Services team leader to contact me because they were to busy. Never received a call or email from the Team Leader. I urge you to stay away from Debt Busters.