KR
Kim R

1 reviews | Active since Sept 2013

05 Sept 2022, 22:38

SORT THIS MESS OUT

I have been trying to sort out this mess up with FNB and Debt Busters for months now and get no where. I have sent endless emails screaming out for help but all i get back is due to high volumes we cannot assist you. Not only cant they assist me they send me treating emails on top of not even helping me, so you tell me if you have the time to threaten me then by right you have the time to help me hell what a joke. If i have record of all my payments from the last 6 years i have been with Debt Busters SA then surely it does not take a rocket scientist to figure out there is a MAJOR PROBLEM. Debt Busters I have paid you guys for the last 6 years so why in hell cant you sort this mess out. I don't see why I need to still pay R300 000-00 when I have only got R60 000-00 to go, what in immerses name is going on. So now you have threatened me with your lawyers and your Documents Department and ****d me from every side known to man kind is it not by time you sat down printed all my documentation contacted FNB and help me for a change instead of threatening me. I have Human Rights and you treat me like *******. I WANT ANSWERS AND PLEASE DON'T SEND ME MESSAGES TO SAY THAT YOU SORTED THIS OUT AND I MUST GIVE YOU A GOOD REVIEW, THAT WILL ONLY HAPPEN WHEN I HAVE A CONCLUSION AND AN ANSWER. Im begging you to help me to sort this out. If ever there was a client begging for help open your eyes im in front of you, don't threaten me i have the emails.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply06 Sept 2022, 07:50
Official
Dear Kim R

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters