So disappointed with Debtbusters

I initially gave debtbusters SA a good review but since doing that review I have had endless problems. Firstly, they just never come back to you on anything. I was not told to go and open another bank account because your bank account is blocked for any transactions. I got a call from Standard bank saying I need to fica my account and you have to do it every few years. When I saw my account was blocked I thought it was for fica and duly went into Standard Bank stating I need to fica my account. The consultant said no its blocked for other reasons. I told him well the only other thing is I am under debt review with Debtbusters. He said yes you have to open another bank account, so this was done. He sent an email to the Debt review division in Standard Bank to transfer my money over. I am still waiting to see it on my new bank account a full week later. Now my pension goes in tomorrow as the new bank details can only go on the next run date. I have to have my pension transferred tomorrow and wait another week. I have emailed debtbusters numerous times because their payment on debicheck(crazy I know) goes off the old account tomorrow (how could they do a debicheck on my old account and not tell me that the following month it would have to go off a new account)and their payment is not going to go through. Their fault not mine. But no one has the courtesy to contact me. I have even whatsapp'd them to phone me. I have even whatsapp'd them my problem I am facing withe opening of a new account and what happens now with the debicheck. Still no contact. I am a disabled pensioner who cannot get into town so have to rely on people to take me I as I live far out of town. I have not had bread and milk since I could not get into my bank account but they just don't care. I can't even access the app for my debtbuster profile. I was promised that it will be sorted out. Various emails and phonecalls later. I am still waiting for my profile to be fixed so i know where i stand. I have been left in a mess and no one to help me. I saw on the reviews I am not the only one experiencing this.