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Nicola R

1 reviews | Active since Jun 2021

18 Oct 2022, 10:28

Slow response times

I am not happy with how this company is handling my case. They never return calls or emails and do not provide updates. I have been waiting for a call back since 21 September. The CEO's office email address is a farce meant to make customers feel that someone will take them seriously, but no one responds there either. On 13 September I emailed 8 people - and nothing has happened since then.

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Replies (3)
DebtBusters SA
DebtBusters SA's reply18 Oct 2022, 10:41
Official
 Dear Nicola van Rensburg 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters

 
NR
Nicola R's update21 Oct 2022, 10:51
Reviewer Update
Dear Debtbusters

Please note that I have still not been contacted despite your reply above. I have utilised theceosofficeatdebtbusters.co.za but do not receive a response their either.

Can someone at least email me? That is all I have been asking for, for months....

Regards
An unhappy client
NR
Nicola R's update04 Nov 2022, 13:05
Reviewer Update
Dear Debtbusters

At what point do you plan to do something to attend to my request? This is completely, utterly ridiculous. Once again, despite your claims, no one has made any attempts to contact me.

Fix your problems with customer service.

My complaint to the NCR is ready to go....