1 reviews | Active since Mar 2018
Slow or no response
Good day. I am currently settling all my debt but for the last week the consultant isn't replying to any of my mails requesting for an update. I have contacted your customer service centre but they also don't respond. You are very fast in taking money but when it comes to setting my accounts you just don't give feedback.
Secondly, on Friday she sent me a list of payments she already made. The list shows the total outstanding before and after discount. Initially she sent me a statement showing the total outstanding and i transferred that amount to the debtbusters account. From what i can see on the list of payments is that the total outstanding is less that the initial statement (about R1600) but the 30% commision is till deducted from my initial payment.. how does that work?
While i was typing this the consultant sent me a reply just stating she is still busy with it as she was on leave yesterday. She has been busy with this since last week and she initially stated that it would take 3 - 5 working days. But everytime she eventually replies to a mail it's either saying she is busy, very busy or she will update me.
Please can this get resolved
Dear aalwyn.olivier,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear aalwyn.olivier,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters