LM
Louise M
1 reviews | Active since Aug 2011
02 Oct 2023, 18:51
Slow at cancellation request
Quick at signing up new clients.
Poor and slow at wrapping up debt review and suspending services, if asked
With so many extra fees
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
03 Oct 2023, 08:02Dear Louise C,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Best regards,
DebtBusters SA's reply03 Oct 2023, 08:02
Official
Dear Louise C,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Best regards,
DebtBusters SA's replyOfficial
02 Nov 2023, 08:19Dear Louise,
Thank you for allowing us the opportunity to resolve your query.
After conducting our investigation and communicating with you, we have successfully resolved your query. It's important to note that the delay occurred because you initially decided to cancel and retracted the request, and subsequently submitted a second request.
Your cancelation form has been issued within the designated turnaround times outlined in the guidelines.
Wishing you the best of luck.
Best regards,DebtBusters
Thank you for allowing us the opportunity to resolve your query.
After conducting our investigation and communicating with you, we have successfully resolved your query. It's important to note that the delay occurred because you initially decided to cancel and retracted the request, and subsequently submitted a second request.
Your cancelation form has been issued within the designated turnaround times outlined in the guidelines.
Wishing you the best of luck.
Best regards,DebtBusters
Best regards,
DebtBusters SA's reply02 Nov 2023, 08:19
Official
Dear Louise,
Thank you for allowing us the opportunity to resolve your query.
After conducting our investigation and communicating with you, we have successfully resolved your query. It's important to note that the delay occurred because you initially decided to cancel and retracted the request, and subsequently submitted a second request.
Your cancelation form has been issued within the designated turnaround times outlined in the guidelines.
Wishing you the best of luck.
Best regards,DebtBusters
Thank you for allowing us the opportunity to resolve your query.
After conducting our investigation and communicating with you, we have successfully resolved your query. It's important to note that the delay occurred because you initially decided to cancel and retracted the request, and subsequently submitted a second request.
Your cancelation form has been issued within the designated turnaround times outlined in the guidelines.
Wishing you the best of luck.
Best regards,DebtBusters
Best regards,