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richardo R

1 reviews | Active since May 2013

06 May 2020, 10:00

sick and tired of the bad service

06 May 2020, 09:59

Sick and tired of the bad service

Good day

I have been with debtbusters for a few years now and in October 2019 I was retrenched, then your policy kicked in because part of my premium at debtbusters was for you as insurance busters...? ok now my problem

1.) one month you skipped paying debtbusters so they did not pay my creditors? 2.)My creditors handed me over because they were not paid? 3.)I could not get an affidavit from the police n lockdown as they said in mookgopong that is not an essential service, I did communicate that with you and your consultant told me to just write an email stating that I am still unemployed and that the police can't do an affidavit and I did that,. NOW I RECEIVED 2 SMS FROM DEBTBUSTERS STATING THAT THEY WERE NOT PAID?????????????

I am sick of all the issues with my policy as I paid for a service and now I'm getting no service at all from you or debt busters????????? I have had issues with debtbusters since I started with them where they did not pay my creditors and change of banking details and so forth all of that will be on record as well as that matter was a huge issue for me.

Please get back to me or I will be contacting the newspapers and the ombudsman in this regard.... I would like to know why all of you are very quick to take my money the little I have hence the fact I'm under debt review but can't deliver on the promises made and the service...

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rR
richardo R's update10 May 2020, 10:10
Reviewer Update
Good day Debt busters team.


I have had an issue with according to you a non payment from insurance busters for the month of April 2020, so with that information I confronted insurance busters because I am angry as this is not the first issues I have had with my debt rehabilitation with you guys. Needless to say Marlize was so friendly throughout the whole process as I was very sarcastic and angry with them, just to find out they did make a payment for April 2020 according to their records, so now my questions to you:

1.) Why am I being told by your team that there was no payment?
2.) Why am I being harassed by you with e-mails and sms even on Sunday (Mothers day)?
3.)When I phoned on Friday and explained my situation to your team they said I must speak to insurance busters

This is really not professional sending from pillar to post just to find that you are in the wrong?

You can send me an sms on a Sunday (Mothers day) threatening me that my rehab will be cancelled but your office is not even open on a Sunday hence the fact I tried calling and tried a call back on the internet.

So now what do we do now? If you look at my records with you and history you will see that there has been enormous issues before Faeda Charles knows about them as she was the person I normally spoke to. This issues keeps happening and I don't understand why this type of mistakes keeps happening, that alone tells me a lot about a company??

I really need this sorted as I am already in bad situation financially that is why I came to you, then I was retrenched, struggling with UIF as my company registered me under the wrong company name at the UIF, I have to explain my personal and private information to the insurer, like how I make ends meet every month because of this and now the lock down with COVID19, this is very humiliating for me.

I may only be a number at your company BUT I AM STILL A PERSON. I was handed over by my creditors in Feb 2020 because of a missed payment by insurance busters but they made a double payment in March 2020 has that issues been explained to my creditors yet did your team phone them or not because I still receive calls from lawyers stating that I have been handed over as I broke the agreement, I am really confused and in a shock that this keeps happening?

Could you please check the history and make contact with insurance busters and sort this out?

AND PLEASE KEEP IN CONTACT WITH ME SO THAT I KNOW WHAT IS GOING ON.

Kind regards