1 reviews | Active since May 2017
SHOCKING SERVICE
The level of service I am getting from DebtBusters is shocking. For 4 years I havent had any issues and now all of a sudden its an issue every single month.
Received a ticket number wf_*** on 07 September 2021. On the 16th I had to ask if someone can call me urgently. Someone called me on Friday 17th of September and still waiting for feedback.
Funds going off on my account and between them and Hyphen, amounts being blocked and still not paid to the creditor. The level of service is shocking and I am requesting a senior consultant to be handling my profile until the end in March 2022.
I am tired of struggling like this every single month with balances and amounts not being right and the waiting time on a ticket is just ridiculously long. You cannot wait 5 working days just to get back to a client.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters