CH
Cliff H

1 reviews | Active since May 2021

06 Oct 2021, 12:31

SHOCKING NON DELIVERY OF ASSISTANCE DEBT BUSTERS... BEWARE

Good day Hello Peter Sadly I need to ask for assistance of Hello Peter to highlight a very bad experience, i am still busy with involving Debt Busters/Smartcents/Hyphen PDA On 8 September I made an enquiry with Debt Busters based on a clip I had seen on social media

I am at this stage not going into the detail but I am very concerned that a business of this magnitude does not abide by there own Mission Statement of the company Mission Statement looks great on paper ~SERVICE EXCELLENCE ~OBSESSED EXCEPTIONAL SERVICE IN EVERY INTERACTION ~TAKE RESPONSIBILITY FOR ACTION

This is NOT the case in reality. Staff interacted with and others attempted to contact have failed me dismally If you phone leave a message, your call is not returned, superiors up the line also do not respond. It is shocking indeed Bottom line... from an enquiry on the 8 September, supported by email to date 6 October not one has been responded to. Meanwhile my personal affairs have without my mandate has been ambushed to such an extent i cannot access my own accounts I have a great credit score, higher never seen, so how on earth can a business do this and not TAKE RESPONSIBILITY FOR STAFF ACTION in conflict to client enquiry

PLEASE can the CEO office of Debt Busters get involved and contact me urgently I am sure negative reviews are looked at in a serious light To be told staff member will be dealt with internally, and the non client, who they made a client through deception, is left in limbo

Many thanks

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply06 Oct 2021, 12:34
Official
Dear Cliff H

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 

CH
Cliff H's update06 Oct 2021, 13:06
Reviewer Update
Many Thanks
I do trust that the dedicated specialist appointed will be from the office of the CEO
I have not had any progress through other channels
Appreciate kind assistance to all involved
i would like to be able to come back.. with a review