SHOCKING MISMANAGEMENT of ACCOUNT

Yesterday I received a call from a consultant at Debt Busters advising me of the following;

We have received a notification of termination from Standard Bank for your Vehicle account 0002

I contacted Standard Bank and they advised that the account has been terminated from debt review due to non payment.

The account was marked as paid up by our system.

This is because our system does not take into account the interest and service fees charged by service providers.

I am now responsible for getting hold of Standard Bank to settle the interest & service fees? Surely this is exactly what I pay Debt Busters to do? This is the SECOND time this has now happened? If I have handed my debt over to Debt Busters to manage, surely service fees and interest should be factored into my repayments?!

I am now being contacted by Debt Recovery companies asking me for the outstanding amount, which is THE exact reason why I chose to consolidate my debt and allow Debt Busters to manage my repayments!!!!!

What on earth is going on here, and how do I know or have any peace of mind, that my other accounts are being managed responsibly?