Settlement department of debt busters will give you a heart attack

I settled one of my loans in January with the help of one of their debt settlement senior consultant Ellen Chokuda. I had sent the money end of November and expected to hear from her but got nothing, I sent a number of emails to her inquiring about the settlement only to be assisted end of January 2022. My loan still appears on the banking app and money is still being allocated to it money that should be helping me reduce the last loan I have. I have been calling and sending emails to the consultants but I have not been helped till today. This is my last hope and this whole experience makes me anxious about my debt clearance should I pay off all my debts registered with them. I wouldn't recommend their services to anyone I know.