Service is only for new clients, once they get your money they ignore you.

I sent an email requesting a clearance certificate on the 6th and attached paid up letter for the account that was remaining, they told me they need to investigate and it will take 15 business days. On the 20th they still debited my account even though I provided proof that it's paid up and they had enough time to stop the debit. Today I called to follow up on clearance certificate after 3 emails were ignored, no one seem to know about that request. They told me they will call me back. They are not helpful at all. They pretend in the beginning, once they have your money they ignore you. Every time you need assistance from them you need to come here. If you are looking for debt counselors, do yourself a favor, look elsewhere.