Service is Bad no proper Response given

Dear Debt Buster I'm really tired every time I send a smartcents message it doesn't even come back with a reference number, when I call you hang on for so long yes I said I'm unable to take calls at work etc but still they don't reply to emails 1) I requested paid in full letters I only get 3 when I requested the rest there was no response 2) I then requested the refund from Westbank they asked for my bank statement no response 3) Westbank emailed and asked to close my account and bank statement 4) I then requested to ask about my further installments because Westbank advise account will be closed and that no more money should be paid in ,I request assistance no help on that I have had endless issues getting through to debt busters at a stage I feel like really is this company for real Please assist me it's almost time for my next debt order to go off I have been asking what is happening you cannot charge me fees on one account please assist me ,I feel like I am getting nowhere

Do I need to set up a debt order for my homeloan or what ? Because really it's almost my next pay day and no one is responding I have been emailing for more then a month now With no decent responses