service failure

This all started in October when I received a call from MBD attorneys advising that one of my accounts (MAKRO) was handed over to them which is under debt review with debt busters. I contacted debt busters to find out why this account was handed over and according to them they did not pay Makro account because they assumed I was not receiving any income due to covid 19 yet my debt order for debt busters was going off an moneys was received every month on time , they just did not pay the makro account . I advised that they should get a settlement for this Makro account and allocate in back on debt review an settle Makro completely , by then Makro already handed me over to mdb an this is where iv been experiencing so many problems . my debt review had to finish in October an because of this account iv not been able to complete it . My account was debited to settle Makro account in October for R1541 to settle the account by debt busters ,I received notice from mbd to say account was not paid still , , I contacted them to find out what happened an all they said that the money Is just laying in some hyphen account an did not reach makro or mbd because account is blocked , so now they sitting with that 1541. November comes and a debt order runs for R958 by debt busters, I did not receive any statement or notification that I was going to be debited for this amount , I called again an sent numerous emails to the admin department including their complaints department as to why my account was debit with out my consent for this amount an no statement . I was told it was for mbd attorneys which they did not receive that payment as well for 958. Bare in mind they are now sitting with the R958 and 1541 which has not been allocated to no account . I have called my bank to reverse these debt orders through debt order desk an explained everything so that I could settle this makro account myself with the funds that was debited an consultant did not want to reverse the debt orders . I then sent numerous emails to complain to their complaints department *** and not once have I received a response since then an no moneys back to my account . this email address was given by debt busters consultants which I don’t think get attended to. Eventually I got a mail from debt busters advising they tried to do a 3 way call between me debt busters and mbd but was unsuccessful due to network issues , they needed a settlement amount from mbd. I then contacted mbd myself to get a settlement letter an I sent it to debt busters as requested by them. The account is still not paid an debt busters is still sitting with money that has not been allocated. I received letters from mbd advising that they have still not received any money for the makro account. I have sent mb the proof of payment given to me by debt busters confirming that payment was made to them , I have been sending proof of payment for this makro account almost every month since then lord alone knows what these people are doing. I have asked numerous times if I should go to makro an pay this account myself an I was told that I shouldn’t because the matter is escalated but there escalations has gotten me no where. my makro account has since then been handed over from mbd attorneys to vvm debt collectors , the whole process has to start again now with vvm , I have sent my proof of payment I have sent numerous emails back an forth with debt busters consultants , all the responses I get from debt busters is the matter is being escalated , the matter is escalated this escalation has been going on since last year . someone is sitting with R2500 of my money for a a settlement amount of less then R900 and no one is doing anything. I have over 50 emails between debt busters an my self just for them to keep telling me the matter is being escalated. This was not my fault and debt busters is not taking responsibility for this at all I have not received any call from a team leader a manager nobody yet its been escalated to these people. I am livid, my debt review had to end last year august an I had to receive my clearance certificate .

I went under debt review with a sole purpose of clearing all my debt as a goal iv set out to buy a house in 2021 , they have set me back so far because of their negligence , lack of communication , dishonesty and breach of contract. I went under debt review to save myself from attorneys an being handed over an yet when my debt review comes to and I'm now sitting in this situation which I think is very unfair. I did my part, I paid every month on time not once have I ever skipped a payment towards my debt review, but in the last month when it all has to come to an end I find out what a mess they made which they are not doing anything about , we are in May 2021 and I'm still waiting for my clearance certificate , they can see the funds was paid they have my funds but refuse to give my letter , I feel **** to an I feel cheated I wouldn’t advise anyone to use debt busters ever they are useless an *********** , there consultants have no idea how to assist with this error they have made they have no communication skills and you cant get anything right with them. I have now resorted hello peter for assistance if this does not work my next option would have to be opening a ***** case against debt busters as this is unacceptable. I will probably get a auto response on this review but I hope someone out there really puts effort into assisting me to get this corrected.