1 reviews | Active since Aug 2017
Service Bad
Good day,
I'm really disappointed in Debt busters.
I have cleared all my accounts with them, one account was terminated with them and no longer under debt review.
The remaining accounts I have paid up and when I requested my clearance certificate it was said that the one account which was terminated in 2015 is not paid up. ( please bear in mind the account is no longer with debt busters and they cannot deal with that client on my behalf since account is terminated!)
I have requested several times for assistance and everytime its a different contact person I have to speak to. Promises is made to get back to me but no one does! I have to call them everytime just to find out no one is available. I leave messages for them to call. No one calls back. Then I call back to find out what's happening and no one can still provide feedback.
I'm beyond furious cause I'm running around, calling people all the time and no one can help me!
No one can give me a proper answer as to why I can't get my clearance certificate, please explain and why is it that an account that was terminated with you almost 2 yrs ago is stopping me from getting a clearance certificate!
Dear Aliva,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Best regards,
Dear Aliva,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Best regards,