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Selva N

1 reviews | Active since Jul 2018

25 Feb 2023, 06:08

Seriously Pathetic Service From DebtBusters

Stay away! Stay away! Stay away! I was directed to them by Sanlam for possible debt consolidation. They ended up placing some or other debt review notice on my credit bureau profile WITHOUT MY AUTHORITY, thus impacting on my otherwise impeccable credit record. I did not at any stage enquire about debt review and their actions were totally ********. Subsequent emails to them were received but elicited no response whatsoever and I am in the process of referring their conduct to the relevant regulatory authorities. Pity 1 star is the lowest! Don't bother to send any apologetic "looking into the matter" ******* response.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply25 Feb 2023, 08:26
Official
Dear Selva N, 
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is ***.
 
Regards,
DebtBusters.