Satisfied. Customer.

After some e mails and phone conversations, I finally got my finances sorted. They also admitted that they understood my frustration. I just feel it was not necessary to go this far to get stuff sorted. Thanks for the support and effort that was put in at the end. I must admit that the agent also apologized for the inconvenience in a very professional manner. At the end of the day, we're only human and mistakes can happen. Thanks again. Communication is the key to success.