CB
Candice B
1 reviews | Active since Jul 2019
08 Oct 2019, 12:52
RUN AS FAR AWAY FROM THIS COMPANY AS POSSIBLE !!!!!
Only a few months after having terrible service from this company - I am in the same predicament again, only this time its worse !!!
After receiving a paid up / settlement letter for one of my credit providers from Debt Busters - I have now credit checked myself and found that not only am I now blacklisted - but there seems to be an amount outstanding to the credit provider.
WHERE IS MY MONEY - how can I be blacklisted whilst under your promised cover of Debt Review !!!!!!!!
I am devastated as the Debt Buster pledge is to ensure protection of their clients, not to mention - to manage credit / debt on your behalf and offer financial management !!!
HOW CAN YOU ALLOW A CLIENT TO BE BLACKLISTED WHILST STILL IN YOUR REVIEW - ESPECIALLY A CLIENT WHO HAS PAID TIMEOUSLY AND ENSURED THE AGREEMENT IS BEING UPHELD FROM MY SIDE !!!!!!!!!
I AM SHOCKED AND DISGUSTED AND AFTER LOGGING X3 'TICKETS' FOR SOMEONE TO ASSIST AND CALLING OVER X5 TIMES IN TWO DAYS - NOTHING AND NO ONE TO RECTIFY THE SITUATION !!!!!!
I am warning any person considering using Debt Busters to run a mile - I hope I can get my situation resolved but don't wish it on anyone else !!!!!!!!!
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Replies (2)
DebtBusters SA's replyOfficial
08 Oct 2019, 13:44Good day @Candice,
We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day.
Please note that there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors.
That flag is lifted once you have completed the process and received your Clearance Certificate that confirms that you've paid up all your debt that was part of the debt counselling process.
We also encourage our clients to log in on the client portal www.smartcents.co.za where you can view your accounts, payments and information linked to your profile - and most importantly you can liaise directly with a Relationship Manager via this platform via the chat box or WhatsApp.
Regards
The DebtBusters Team
We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day.
Please note that there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors.
That flag is lifted once you have completed the process and received your Clearance Certificate that confirms that you've paid up all your debt that was part of the debt counselling process.
We also encourage our clients to log in on the client portal www.smartcents.co.za where you can view your accounts, payments and information linked to your profile - and most importantly you can liaise directly with a Relationship Manager via this platform via the chat box or WhatsApp.
Regards
The DebtBusters Team
DebtBusters SA's reply08 Oct 2019, 13:44
Official
Good day @Candice,
We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day.
Please note that there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors.
That flag is lifted once you have completed the process and received your Clearance Certificate that confirms that you've paid up all your debt that was part of the debt counselling process.
We also encourage our clients to log in on the client portal www.smartcents.co.za where you can view your accounts, payments and information linked to your profile - and most importantly you can liaise directly with a Relationship Manager via this platform via the chat box or WhatsApp.
Regards
The DebtBusters Team
We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day.
Please note that there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors.
That flag is lifted once you have completed the process and received your Clearance Certificate that confirms that you've paid up all your debt that was part of the debt counselling process.
We also encourage our clients to log in on the client portal www.smartcents.co.za where you can view your accounts, payments and information linked to your profile - and most importantly you can liaise directly with a Relationship Manager via this platform via the chat box or WhatsApp.
Regards
The DebtBusters Team
CB
If I could get hold of a relationship manager I would of taken this up with them - this however is impossible as there are none in your company it seems.
with regards to your portal www.smartcents.co.za - checking the accounts / payments and information there is useless as the amounts / payments etc are not accurate ! (on top of that - what does this information have to do with the issues at hand???)
with regards to " there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors."
******* - firstly i have 'STUCK TO THE PROCESS' and secondly I have contacted two independence ITC check companies and both have confirmed that I am somehow not listed as 'under review' (not sure how this is possible) and they have both confirmed that I am blacklisted / not flagged !!!!!
in closing- your statement of ': We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day. '
I AM BEYOND UNHAPPY WITH YOUR COMPANY / I WOULD APPLOUD A SENIOR MANAGER INVESTIGATING THIS AND GETTING BACK TO ME (I would say id hold my breath, but I may suffocate before it happens !!!)
Thanks for the mildly generic response - lets see how long this ONE BUSINESS DAY takes !!!
Candice B's updateReviewer Update
08 Oct 2019, 14:03If I could get hold of a relationship manager I would of taken this up with them - this however is impossible as there are none in your company it seems.
with regards to your portal www.smartcents.co.za - checking the accounts / payments and information there is useless as the amounts / payments etc are not accurate ! (on top of that - what does this information have to do with the issues at hand???)
with regards to " there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors."
******* - firstly i have 'STUCK TO THE PROCESS' and secondly I have contacted two independence ITC check companies and both have confirmed that I am somehow not listed as 'under review' (not sure how this is possible) and they have both confirmed that I am blacklisted / not flagged !!!!!
in closing- your statement of ': We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day. '
I AM BEYOND UNHAPPY WITH YOUR COMPANY / I WOULD APPLOUD A SENIOR MANAGER INVESTIGATING THIS AND GETTING BACK TO ME (I would say id hold my breath, but I may suffocate before it happens !!!)
Thanks for the mildly generic response - lets see how long this ONE BUSINESS DAY takes !!!
CB
Candice B's update08 Oct 2019, 14:03
Reviewer Update
If I could get hold of a relationship manager I would of taken this up with them - this however is impossible as there are none in your company it seems.
with regards to your portal www.smartcents.co.za - checking the accounts / payments and information there is useless as the amounts / payments etc are not accurate ! (on top of that - what does this information have to do with the issues at hand???)
with regards to " there is no such thing as "blacklisting". When you enter debt counselling you are however flagged as such with the credit bureaus, but as long as you stick to the process, your are protected and your debt counsellor acts on your behalf with your creditors."
******* - firstly i have 'STUCK TO THE PROCESS' and secondly I have contacted two independence ITC check companies and both have confirmed that I am somehow not listed as 'under review' (not sure how this is possible) and they have both confirmed that I am blacklisted / not flagged !!!!!
in closing- your statement of ': We regret that you are so unhappy with us. Please allow a Senior Relationship Manager to investigate your client profile and revert back to you within one business day. '
I AM BEYOND UNHAPPY WITH YOUR COMPANY / I WOULD APPLOUD A SENIOR MANAGER INVESTIGATING THIS AND GETTING BACK TO ME (I would say id hold my breath, but I may suffocate before it happens !!!)
Thanks for the mildly generic response - lets see how long this ONE BUSINESS DAY takes !!!