Rude , lack empathy

Okay so I saw the ad where it prompted one to check their credit score ,I wanted an alternative from clearscore so I did so with debt busters.Once that was done I shortly received a call from one of their consultants who said I recently checked my credit profile and they would like to transfer me to a consultant fore dirtier information.As I wanted to hear what they wanted to say the consultants named Ongezwa or Ongezile went on to ask for my ID number and said she will. Iew my information, she basically relayed what I know about my credit profile and so on.Fine, today I got an email saying there has been an enquiry added on my profile for debt counseling! I asked them to call me back and I was transferred to the very same lady who was rude and lacks empathy.I was furious that I now ha e enquiries on my credit profile which I have been trying my best to avoid and she didn't say anything to me about debt counseling when we spoke.Ahr attempted to hang up on Me while I was speaking and I told her she shouldn't dare as I need understand what implications this will have on my credit profile. She then said she will send an email of a letter stating that this was just an enquiry incase I came across issues when applying for credit in the future. Not surprised that she did not send the email at *** I made contact with debt busters and explained that I am waiting for an email from someone who had promised to send it,the guy said he will call me back and guess what ? I am still waiting.What a disaster this has been when all I wanted was to check my credit score! Your consultants, actually let me say Ongezile or Ongezwa have no idea what customer service is theh have no regard or care for what the customer is going through. I WILL make sure I alert people not to do any business with you guys and warn them!