bB
bongimota B

1 reviews | Active since Jun 2017

09 Dec 2020, 15:08

Rights to flag ex-clients as under debt-review

I had a contract with DebtBusters in 2012. After noticing that my accounts are taking longer to be paid off. I had to revisit my contract and discovered that DebtBusters is receiving 95% of my payments and the credit providers are getting 5%. I then decided to contact them and cancel the deal with them. They sent me the proof of cancellation in May 2013. However, yesterday I had a shocking discovery from the credit provider to advise me that I am under debt review and DebtBusters listed me. Firstly, their service was terminated but they saw it fit to list me as debt reviewed client. Secondly, all my credit providers were paid in full, and by me directly without any DebtBusters intervention. I tried to contact them and their consultants are very rude and they are threatening me to call ABSA and hand them over to the lawyers as they committed ***** by approving my credit hence Debtbusters flag my name under debt review. I cannot have credit anywhere due to this predicament. May I kindly receive assistance in this regards,

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Replies (1)
DebtBusters SA
DebtBusters SA's reply09 Dec 2020, 15:28
Official
Dear Bongi Y

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards