CN
Charlote N

1 reviews | Active since Feb 2024

12 Feb 2024, 23:50

REMOVE ME FROM YOUR DATABASE AND CANCEL YOUR DEBICHECK

This financial institute doesn't care and listen, I have asked Pamela Mpofu to cancel my application shortly after seeking help from them, the very same day to be exact. But still they went on ahead with the application, called them to cancel the debit order, was told that the debit order was canceled and it won't go through only to find out that they did not cancel the debit order. They say it took 5 days for the application to be process and I canceled mine on the same day before day 1.

What you doing and how you treating people is very distasteful. You better make sure that you cancel the debit order or else I'm going to write to ombudsman. NOT HAPPY AT ALL AND I DONT WANT TO KEPT AS IF I AM YOUR CLIENT. SORT OUT THIS MESS IMMEDIATELY

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Replies (1)
DebtBusters SA
DebtBusters SA's reply13 Feb 2024, 08:06
Official
Dear Charlote N,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.