Remove Debt counselling/reeview flag off my name

Item: DebtBusters SA
Rating: 1
Author: vhutshilo M

I once app**** for debt counselling with debt busters between 2***. and last used their service around 2018-19 and this year I have been sending them an email for them to remove Debt counselling flag off my name. and they kept on asking me to provide the paid up letters of the credit I had. which I did and and have been forwarding them to different emails and platfroms but no respond from them I have sent to all this email and everyday resending expecting a respond but nothing ***; *** and today I sent to ***. in which I got an auto reply saying he is out of office, from 19 April and will return on 22 May. I dont knowhere else to go

Helpful (0)

Replies (2)

DebtBusters SA's replyOfficial

09 May 2023, 08:12

Dear Vhutshilo,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is theceosoffice at debtbusters.co.za.

Regards,
DebtBusters.

DebtBusters SA's reply09 May 2023, 08:12

Official

vhutshilo M's updateReviewer Update

19 May 2023, 10:15

Good day Debt busters.

Please note that I have sent all the required paidup letters as per the email you sent to me. and now I am waiting for the respond from you. waiting for the flag to be removed. will you please attend to this ASAP

vhutshilo M's update19 May 2023, 10:15

Reviewer Update