1 reviews | Active since Aug 2020
Regretting Signing Up with Debt Busters
Pity I have to resort to posting here as I am not getting joy on any of your platforms.
But to be frank, your customer service is pathetic.
Once one signs up with you guys, you are on your own.
Firstly my debtors continued to debit my account as you guys had failed to cancel all debit orders on time with them even though you had started to debit my account, so I was being debited twice as I was paying you guys and my Creditors, which actually put me in more debt, contacting you to tey and request a refund was like I was talking to myself as non of my email were responded to, I ended up giving up.
and now I have been receiving SMSe from you guys threatening to suspend my account as you say you have not received payment. Even though my installments were out of the blue and increased by R600 after 3 months of signing up with you, I have paid all my installments and Hyphen has confirmed receipt and distribution of the funds.
All the people who assisted signing up for debt counseling and negotiators at DebtBuster have now gone silent when I email to query why am I receiving threats to suspend my account. no one answers the damn telephone line.
why do you want to suspend my account when I have paid all my installments now?
No man, you can do better.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters
