REFUNDS DUE TO ME

My first issue with Debtbusters is that their member of staff messed up and it wound up costing me an extra R20 000 and an additional 9 months added to my payment.

Eventually my debt was just about paid up. There was approx. R700 left to pay. I e-mailed Debtbusters and requested that they ensure that the only amount deducted from my bank account was the last payment due. To my surprise, the entire amount of the monthly deduction was taken off my bank account. I was made SEVERAL promises and undertakings by a member of staff of Debtbusters that the refund that was due to me would be paid by COB that same day. It took weeks of me fighting to get my refund, and constant promises by that same member of staff, to EVENTUALLY get my refund.

I sent countless e-mails to Debtbusters to ensure that it wouldn't happen again. I was angry beyond words when EXACTLY the same thing happened. I have not had any luck getting this refund paid to me.

I have had nothing but incompetence and rudeness from this member of staff that I dealt with.

Everything that I have stated here is true and i have proof to back myself up, as well as the names of the 2 members of staff and dates and copies of all of my e-mails.

I don't accuse people unfairly EXCEPT where there is absolute incompetence and promises broken that were made to me. Also I will not accept rudeness from anyone, especially if I am not in the wrong.

Trying to get someone to respond to e-mails, including e-mails sent to the CEO's office, is another story in itself.

I lodged a complaint that was deleted by the administrators of the site citing a breach of the content guidelines. I find this strange because I had an immediate response from Debtbusters advising that they would make contact me today to sort this issue out. I am still waiting.

Let's see if I get a quick response from Debtbusters like I did yesterday.