NS
Noni S
1 reviews | Active since Jun 2021
14 Jun 2021, 13:22
REFUND/DOUBLE PAYMENT
The 24th of May I called Debt Busters to advise them that I would need an extension on my R1000.00 debit order as I had received an email that they will change the debit order back to R3000.00.
Due to COVID our salaries were cut to 20% so I can only afford the R1000.00 debit order. So i spoke to Angelique Daniels who said i should make a manual payment of R1000.00 ont he 24th of which I did and sent her the Proof of payment directly.
The 25th I woke up with R3000.00 debited from my account and i immediately sent an email to ask them to reverse the payment because I had already made payment. This was the 25th of May 2021. Today is the 14th of June and no refund has been processed and each time I call I get an excuse about follow ups. I've been dealing with Louisa Chirwa who has been trying to assist however seems their internal operations for refunds is not assisting as they should.
there is no communication or time frame as to when anything will be processed.
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Replies (2)
DebtBusters SA's replyOfficial
14 Jun 2021, 13:32Dear Noni S
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Best regards,
DebtBusters SA's reply14 Jun 2021, 13:32
Official
Dear Noni S
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Best regards,
NS
Noni S's updateReviewer Update
17 Jun 2021, 14:14So I'm not sure how long a person needs to actually wait for feedback or a response, everyday i need to follow up because the only response you get is that the person dealing with the matter is either not in office or they will call you back.
NS
Noni S's update17 Jun 2021, 14:14
Reviewer Update
So I'm not sure how long a person needs to actually wait for feedback or a response, everyday i need to follow up because the only response you get is that the person dealing with the matter is either not in office or they will call you back.